Terms and conditions

About these terms

This website is run by Ealing Painters, Ealing, London W5 (info@ealingpainters.co.uk, 0333 057 7942). By using the site you agree to these terms. Nothing in these terms affects your statutory rights as a consumer.

The Instant Quote is an indicative range

The Instant Quote produces a price range from your answers and photos. It is an indicative guide, not an offer, a quote or a contract, and it cannot be accepted. Prices shown elsewhere on the site, including on the prices page, are typical examples and exclude VAT.

The actual price depends on things that are hard to judge online, such as the condition of surfaces, access and the preparation needed. The range is also only as accurate as the information you give.

Fixed quotes and when a contract is formed

• A fixed written quote is given by the decorator who will carry out the work, after reviewing your request. Some jobs need a video call or a site visit first.
• A contract for the work is formed only when you accept a fixed quote, and it is made on the terms set out in that quote.
• The scope and specification in the quote define the work included, such as the areas and surfaces, the preparation, the number of coats and who supplies the paint. Anything not listed is not included.
• Payment terms, including any deposit and when payment is due, are set out in each quote.
• VAT is added where the decorator is VAT-registered, and the quote will show this.

Changes to the work

If you want to change the work, or if something is found once work has started that could not reasonably have been seen before, the change and any effect on price or timing will be explained and agreed with you before it is done.

Your right to cancel

If you are a consumer and you agree a contract away from the trader's business premises (for example, in your home during a visit) or at a distance (for example, by phone, email or online), the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 usually give you 14 days to cancel without giving a reason. For a contract for services, the period runs from the day after the contract is made.

• To cancel, tell the decorator clearly within the 14 days, ideally in writing.
• If you ask for work to start within the cancellation period and then cancel, you may have to pay for the work done up to the point you cancel.
• If the work is completed within the cancellation period at your request, you may lose the right to cancel.

For independent guidance on cancellation rights, see Citizens Advice.

Using this website

The guides, prices and other content on this site are general information. They are not advice about your particular property and should not be relied on in place of a fixed quote or advice from a suitably qualified person. We cannot promise the site will always be complete, current or free from errors.

You may view and print pages for your own use. Please do not copy site content for commercial use or submit false or automated requests through the forms.

Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses where you use the site as a consumer. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Your rights in relation to decorating work are set out in the contract you agree and are protected by consumer law, including the Consumer Rights Act 2015.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you have a concern, please raise it with us first through the contact page.